Privacy Policy
Information we Collect
Personal Information:
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Name, email address, phone number
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Contact form submissions and appointment requests
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Session notes and coaching records
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Payment information (processed securely through third-party providers)
Website Information:
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IP address and browser information
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Pages visited and time spent on site
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Cookies for website functionality and analytics
How we Use your Information
Coaching Services:
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Provide coaching sessions and support
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Schedule appointments and send reminders
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Track progress and maintain session records
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Process payments and send receipts
Communication:
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Respond to inquiries and requests
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Send coaching resources and updates (with consent)
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Provide customer support
Website Improvement:
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Analyze website usage and performance
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Improve user experience and content
Information Sharing
We do not sell your personal information. We may share information only when:
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Required by law (court orders, legal investigations)
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Professional consultation with other coaches/supervisors (anonymized)
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Service providers who help operate our business (payment processors, scheduling platforms)
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Safety concerns (imminent danger to self or others, suspected abuse)
All service providers are bound by confidentiality agreements.
Cookies & Tracking
We use cookies for:
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Website functionality and user preferences
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Analytics to improve our services (Google Analytics)
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Scheduling and booking systems
You can disable cookies in your browser settings, though this may affect website functionality.
Data Security & Retention
We protect your information through:
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Secure, encrypted data transmission (SSL)
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Password-protected client records
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Limited access to personal information
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Regular security updates and monitoring
However, no internet transmission is 100% secure. Please use caution when sharing sensitive information online.
Client records: Retained for 7 years after last session (professional standards).
Website data: Analytics data retained for 26 months.
Marketing data: Until you unsubscribe or request deletion.
Payment data: As required by financial regulations.
Your Rights
You have the right to:
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Access your personal information
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Correct inaccurate information
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Delete your information (subject to legal requirements)
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Opt-out of marketing communications
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Request information about data sharing
Third-Party Services
We use trusted third-party services:
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Scheduling: Wix
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Payments: Secure payment processors
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Email: Professional email services
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Analytics: Google Analytics (anonymized data)
Each service has its own privacy policy governing their use of your data.
Marketing Communications
We may send you:
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Appointment confirmations and reminders
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Coaching resources and tips (with consent)
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Service updates and announcements
You can unsubscribe at any time using the link in emails or by contacting us directly.
Children's Privacy
Our services are designed for adults. We do not knowingly collect information from children under 18. If you believe we've inadvertently collected such information, please contact us immediately.
Contact
Questions about this privacy policy or your personal information?
Hello Horizon Coaching & Wellness
To exercise your privacy rights or report concerns, contact us using the information above.